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The BBB promotes a marketplace where buyers and consumers can trust each other through business reporting and accreditation of more than 15,000 accredited businesses.

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The BBB provides consumer protection through education, consumer warnings, alternative dispute resolution services, advertising monitoring for truth and accuracy, and business reviews.

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BBB provides consumers with reliable business information through BBB search, helping them find ethical, community-focused partners, request quotes, and provide free business reviews. The BBB provides approved accredited businesses with business best practices, and support through enhanced business profiles, and marketing and promotional service offerings.

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Earned over $6.3 million in media coverage value, showcasing BBB's leadership in marketplace trust across seven major texas regions. Expanded partnership with the NFL alumni association, hosting the small business training camp series. Led military and veteran outreach initiatives through BBB military line and military makeover partnership. Supported 11.4m website visits and 7.7m page views by consumers honored as one of the best non-profits to work for in the united states by the non-profit times honored as one of the best places to work for in texas by austin american-statesman