$47.4M in expenses

Over 237,000 coloradans signed up for a health insurance plan by the end of the open enrollment period in january 2024 and 77 percent of them received financial help to lower costs. This represented an 18 percent increase over the prior open enrollment period. The marketplace ended the fiscal year with over 280,000 people utilizing services in the selection of a 2024 health insurance plan. (continued on schedule o.)significant program achievements in fy2024 included:*enhanced major portions of our application and shopping portals to provide a streamlined experience for customers.*further modernized and improved oureligibility technology. *launched an internal user research and testing team to gather feedback directly from customers and inform changes to our tools.*strengthened and expanded our outreach, broker, and assister network, particularly in rural areas. *collaborated with the department of health care policy & financing, regional accountable entities (raes), counties, and other partners to help as many people losing health first colorado (colorado's medicaid program) or child health plan plus (CHP+) transition to the marketplace as appropriate.*enhanced data management and quality.*implemented robust performance monitoring and testing, and improved issuer data exchange.