— in expenses

The national funeral directors association provides general services to its members such as a website, member service representatives (call center), promotion of public awareness, advocacy, and member benefit programs (human resources consulting, credit card services, etc.), and improves industry services. Approximately 20,100 members were served during the year.

— in expenses

The national funeral directors association conducts educational seminars on a continuing basis to keep members informed on the latest technical, business, and regulatory developments. Over 10,000 members attended seminars during the year.

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The national funeral directors association's music license program provides a source of music to members. Approximately 7,300 members were served by this program during the year.

— in expenses

The national funeral directors association provides various publications for members, the general public, and educational institutions.