$23.4M in expenses

CSS's health initiatives department conducts health coverage policy research, advocates for quality affordable coverage for all, and provides education and direct health coverage assistance to new york consumers. CSS's health coverage-related direct services programs include: community health advocates; the CSS navigator network; the independent consumer advocacy network; the abd-fe program; the managed care consumer assistance program (mccap); and community health access for addiction and mental healthcare project (champ). For many of these projects, CSS subcontracts with networks of community-based organizations to serve consumers across new york state. Together, in FY 2024, CSS's health coverage direct services programs served consumers in over 150,000 cases. The health initiatives department has 10 trained and active volunteers.

$1.9M in expenses

Retired and senior volunteer program (RSVP core program) highlights during fy2024 are as follows:-1,133 volunteers provided over 160,000 hours of service at 165 community partners throughout the five boroughs. Their collective volunteer efforts helped tens of thousands of new yorkers by impacting food insecurity, literacy, adult education, isolation,respite,and capacity building,to name just a few examples.-RSVP developed new, innovative recruitment materials including launching its own facebook page. It held six successful in-person recruitment events,bringing together dozens of non-profit partners and over 100 potential volunteers. These efforts, and others, resulted in 152 new volunteers joining and actively participating.-ten new partner organizations, such as ariva, literacy trust, the coast guard spouses' club, and the convent avenue baptist church food pantry, were developed. CSS will continue to engage inactive partners to bring them back to service and cultivate new partnerships.-RSVP has focused strategic efforts on developing volunteer opportunities for, and providing services to, veterans, service members and their families. This includes volunteers serving at theblue star families food pantry who serve over 10,000 service members each year, newly formed partnerships with the mission continues and the NYC department of veterans services, and the work of our staten island service member, veterans and families task force. The task force has grown into a 70+ member coalition dedicated to identifying and formulating actionable strategies to address issues of food insecurity and post-9/11 veteran outreach and suicide prevention, along with promoting volunteer opportunities for veterans and the community.-conducted formalized recognition efforts including tribute day, the annual volunteer recognition and awards ceremony in staten island, and seven americorps week recognition events, which included on site presentations to the volunteers to thank them for their service. 375 volunteers participated in these events. Three volunteers were nominated and selected to receive the daily point of light award for outstanding volunteers, administered through the points of light organization.-RSVP volunteers were chosen to participate in national media productions including volunteer sharon mineo who was featured in a wnet series on healthy aging and 19 volunteers were selected to appear in a national public service announcement (psa) commissioned by our federal funder americorps to promote volunteering through americorps seniors and RSVP.

$2.8M in expenses

Education debt consumer assistance program (edcap) program highlights during fy2024 are as follows:- edcap added one additional community-based organization and now has 11 as part of its network providing direct consumer assistance statewide.- edcap held monthly training and meeting with the network agencies during the fiscal year.- edcap conducted 72 workshops with 2,019 participants, conducted 6,680 one-on-one counseling sessions, saved consumers $16,756,655, and helped borrowers manage over $153,347,410 in student loan debt.- 5 million new yorkers reached through outreach and education campaigns. This includes direct mailers to borrowers, general campaigns focused on available relief like the public service loan forgiveness and income-driven repayment, and borrowers reached through social media platforms.- edcap continues to advocate for state consumer protections and works closely with the department of financial services to ensure borrowers get help addressing their issues.

$7.6M in expenses

Other program services include:unheard thirdhousing researchyouth policylabor market studiestrue cost of living campaign generalcitylimitsincome supportbenefitplushiicap/nyspolitical departmentpublic affairs